Communication Methods and Skills

Module Description

The objective of this module is for students to understand how different methods of communication are used within an administrative environment and how these skills can influence the effectiveness and success of a business. Verbal, written and non-verbal communication skills will be covered by this module allowing students to synthesise information to write formal business reports and prioritise an administrative workload. Effective oral communication and presentation skills will be developed and students will be asked to reflect on their own and peer performance.

Learning Outcomes

On successful completion of this module students will be able to

1. Understand different methods of communication used in an administrative environment and their effect on the business

2. Demonstrate knowledge of IT skills preparing and producing business documents, reports and presentation slides

3. Demonstrate an ability to plan and prioritise work in an administrative environment

4. Plan, prepare and give a business presentation

5. Reflect on their presentation performance and provide constructive criticism of their own performance and their peers