Managing Administration

Module Description

The objective of this module is for students to learn how to organise and administer business meetings and appointments, prepare a range of business documentation and manage electronic systems. Using the appropriate language, the students will produce documents in the form of letters, memorandums, facsimiles, e-mails, and design template forms for completion e.g. questionnaires, itineraries. Effective oral communication, such as telephone skills, will also be developed. Guidance will be given on working with colleagues when administering meetings. Organisational skills in managing appointments and electronic file management will be developed.

Learning Outcomes

On successful completion of this module students will be able to

1. Understand the administrative procedures required to organise and administer business meetings and appointments, including health and safety requirements

2. Demonstrate knowledge of IT skills when preparing and producing documentation relating to the field of administration

3. Understand the different forms of written and verbal communication using appropriate language

4. Carry out effective electronic file management and use an electronic appointment system