Students' Frequently Asked Questions

6. A document will not open in Moodle

Problem:

Clicking on a Word document or PowerPoint when using Internet Explorer may cause you to be prompted for a PC login.

If nothing appears to be happening the chances are that the PC login window is nestling behind one of your other open windows! Minimize other windows and it should reveal itself.

Action to take:

If you are inside the college, just click on 'Cancel' and the login window will close and the document will open (another 'amusing' feature is that the document may not open in a window if you already have another document open - look for your Windows icon in the task bar flashing orange and click on it).

Outside the college, you will need to enter your details in the login window. The document should then open.