Students' Frequently Asked Questions

4.1. I have forgotten my password / my password has expired

If your password has expired you can reset your password outside of the college by visiting http://desktop.colchester.ac.uk ‘Select VMware Horizon HTML Access’. Enter your username and password and you will be prompted to reset your password if it has expired.

If you cannot remember your password, contact IT.ServiceDesk@colchester.ac.uk (01206 71 2222) to request a password reset. If you do this and you are working outside of college at the moment and need to use Moodle immediately, you need to request that you are not forced to change the password on first log in.

When you next log in to a college PC, you can change the password by pressing Ctrl+Alt+Del at the same time and selecting ‘Change Password’.

Remember in future to pro-actively change your password before it expires. You are given a warning on college PCs and on webmail up to two weeks before expiry date.