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Students' Frequently Asked Questions

Site: Colchester Institute Moodle
Course: Colchester Institute Moodle
Book: Students' Frequently Asked Questions
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Date: Monday, 21 May 2018, 2:02 PM

2.1. I get an error message when I upload my file

Problem

This can sometimes happen if a student uploads a a scanned document which has been uploaded as a PDF, or uploads a graphics-rich document which has been converted to a PDF.

Moodle's PDF annotation feature sometimes reject such documents.

Action

Scan the document as a jpg and insert the jpg into a word document.

Convert the word document to 97-2003 format (.doc). When converting to PDF do not choose Save As > PDF. Select Save As > Other and on the drop-down list, select 'PDF'.

If the above does not work, convert the word document to Rich Text Format (.rtf). Then convert the .rtf file to PDF as explained above.

The objective is to simplify the complexity of the document libraries that Moodle's PDF editor has to process.

2.2. I don't know how to find my 'General Information' course

The 'General Information' course for your degree contains links to your assignment areas. In the front page of Moodle find the Moodle category which applies to your degree, as per screen shot below. Within this category you will find the 'General Information' course for your degree. If you do not know the enrolment key for the 'General Information' course, contact your course tutor.

2.3. I have accessed my assignment area but cannot see a link for my assignment

Check that you are in the correct assignment area. Do you see any other assignment titles that you recognise?

Make sure you are looking under the heading for the correct semester.

Carefully check the official title of your assignment in the module guide. This will also have a reference code for the assignment.

Do a Ctrl+F and search for a key word in the assignment or the assignment code. If you are still unable to find the link, contact moodlesupport@colchester.ac.uk, providing your student name, student number, the name of your course, year, and the title of the assignment you are trying to find.

2.4. I have missed my assignment deadline.

Normal degree assignments close at 12.00 (mid-day). If you have missed your deadline your work will be classed as a late submission and your mark will be capped.

2.5. I cannot see my grade for my assignment

Your assignment will be visible after the due date for the assignment but the grade will not be available until all submissions have been marked and verified

You will receive an email from your faculty administrator when the grades for an assignment are available to students.

Please do not ask administrators or Moodle Support when your grades will be ready. Your teacher will be able to tell you when you can expect grades to be published.

3.1. I have forgotten my password / my password has expired

If your password has expired you can reset your password outside of the college by visiting http://desktop.colchester.ac.uk ‘Select VMware Horizon HTML Access’. Enter your username and password and you will be prompted to reset your password if it has expired.

If you cannot remember your password, contact IT.ServiceDesk@colchester.ac.uk (01206 71 2222) to request a password reset. If you do this and you are working outside of college at the moment and need to use Moodle immediately, you need to request that you are not forced to change the password on first log in.

When you next log in to a college PC, you can change the password by pressing Ctrl+Alt+Del at the same time and selecting ‘Change Password’.

Remember in future to pro-actively change your password before it expires. You are given a warning on college PCs and on webmail up to two weeks before expiry date.

3.2. I have had my password reset by IT but it does not work in Moodle

You have not yet validated your password.

Once you have had your password reset, you should log in to a PC (or if working outside of the college, visit http://desktop.colchester.ac.uk ) to validate your password. Then log in to Moodle using your validated password.

If you continue to have a problem, and if you are working outside of college at the moment and need to use Moodle immediately, you need to contact IT.ServiceDesk@colchester.ac.uk (01206 71 2222) to request a password reset and request that you are not forced to change the password on first log in.

Remember in future to pro-actively change your password before it expires. You are given a warning on college PCs and on webmail up to two weeks before expiry date.

4. I have a problem accessing my Email

The email (webmail) button on the Moodle front page is for external use only. It will not work inside the college. Inside the college access 'Outlook' on your desktop (Windows Start button > Microsoft Outlook).

5. Moodle is slow

Check a number of other websites and select some links that you do not normally access, and check their speed. It may be that internet access is generally slow across the college.

You may also want to try working with the Chrome browser instead of Internet Explorer.

If after this you feel the problem is specific to Moodle, contact moodlesupport@colchester.ac.uk

6. A document will not open in Moodle

Problem:

Clicking on a Word document or PowerPoint when using Internet Explorer may cause you to be prompted for a PC login.

If nothing appears to be happening the chances are that the PC login window is nestling behind one of your other open windows! Minimize other windows and it should reveal itself.

Action to take:

If you are inside the college, just click on 'Cancel' and the login window will close and the document will open (another 'amusing' feature is that the document may not open in a window if you already have another document open - look for your Windows icon in the task bar flashing orange and click on it).

Outside the college, you will need to enter your details in the login window. The document should then open.

7. I do not know the enrolment key for my course

Your tutor will provide you with the enrolment key for your course.