The objective of this module is for students to understand how different methods of communication are used within an administrative environment and how these skills can influence the effectiveness and success of a business. Verbal, written and non-verbal communication skills will be covered by this module allowing students to synthesise information to write formal business reports and prioritise an administrative workload. Effective oral communication and presentation skills will be developed and students will be asked to reflect on their own and peer performance.
Learning Outcomes
On successful completion of this module students will be able to
1. Understand different methods of communication used in an administrative environment and their effect on the business
2. Demonstrate knowledge of IT skills preparing and producing business documents, reports and presentation slides
3. Demonstrate an ability to plan and prioritise work in an administrative environment
4. Plan, prepare and give a business presentation
5. Reflect on their presentation performance and provide constructive criticism of their own performance and their peers
Module Description
This module is designed to equip students with a range of IT skills used in business and to develop an understanding of the principles and practices of using IT, particularly relating to legislation, business efficiency and protocols.
Students will use software applications including word processing, spreadsheet, database, and web design to demonstrate competence and to understand their usage in business.
Learning Outcomes
1. Demonstrate use of business application packages including word processing, spreadsheets, database, and web design to complete tasks
- Knowledge and understanding of legislation surrounding use of IT
- Knowledge and understanding of business protocols when using IT
- Explain why appropriate choice of IT solution impacts on business efficiency
Module Description
This module aims to introduce the student to the higher education learning environment and help them develop the specific study skills that will enable them to maximise their learning potential both throughout the course and in the workplace. Through practical activities students will develop both practical skills and an awareness of how they can best learn in a variety of settings.
Learning Outcomes
On completion of this module, students will be able to:
1. Understand the process of learning and apply to own experience
- Use appropriate methods of written and oral communication
- Collect, collate and interpret information from a variety of sources, including library and Internet
- Work constructively in a group to plan and deliver an effective presentation using appropriate software packages
The objective of this module is for students to learn how to organise and administer business meetings and appointments, prepare a range of business documentation and manage electronic systems. Using the appropriate language, the students will produce documents in the form of letters, memorandums, facsimiles, e-mails, and design template forms for completion e.g. questionnaires, itineraries. Effective oral communication, such as telephone skills, will also be developed. Guidance will be given on working with colleagues when administering meetings. Organisational skills in managing appointments and electronic file management will be developed.
Learning Outcomes
On successful completion of this module students will be able to
1. Understand the administrative procedures required to organise and administer business meetings and appointments, including health and safety requirements
2. Demonstrate knowledge of IT skills when preparing and producing documentation relating to the field of administration
3. Understand the different forms of written and verbal communication using appropriate language
4. Carry out effective electronic file management and use an electronic appointment system
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